News
Nov
8
About Menicia's Official List
Posted by NTT Support on 08-11-2019 / 13:01

Hail Knights,

Recently, we received some complaints about Menicia's Official List item that occur some Discconection problem while using. Because of that, Menicia's Official List item have been removed from in game market until problem has fixed. We are in touch with the developer for this problem's solution. Necessary announcements will be made if Menicia's List item return back to market again.

Sincerely,


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Apr
3
[NTTNow] Account Connection Reset
Posted by NTT Support on 03-04-2019 / 13:24

Hail Knights,

Due to security measures, some of the NTT Game accounts NTTNow bounds have been reset. These accounts' owners need to bind their accounts on NTTNow application again to connect Altar, Vega and Sirius servers.

If you having trouble with binding on NTTNow application, please create a ticket on Customer Support/NTTNow category which include your phone number, device's brand/model and if it's possible, a screenshot that shows the error that you encountered.

Users who will install the AnyOTP application onto Android devices can download the application here.

Have Fun!


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Feb
4
Important Announcement for E-Mail/ICS Phone Change
Posted by NTT Support on 04-02-2019 / 13:06

Greetings everyone,

This is an important notice about the changes to email and phone number requests;

As of February 16th, 2019, requests for updating E-mail and ICS phone numbers via our Support System will not be processed.

The applications made through the Support System until February 15th, 2019 will be taken into consideration and the necessary adjustments will be made for the approved applications by our Support Staff.

NTTGame.com is a Gaming Portal. E-mail address/Phone number information' accessibility, that you used for account creation and ICS service, are user's responsibility. We just only provide help to users through these information who experience problems on our services It is difficult and time consuming to determine the accuracy of requests from users who do not have access to this contact information.

We have experienced for many years that the use of support for changing E-mail and ICS phone numbers for our players has not only been used for supporting legitimate players but there has also been attempts to use the services for negative means. Therefore, we have taken this decision, to prevent any negative outcome and provide a healthier playing environment.

Through our NTTGame portal and the ICS website, our users can update their e-mail addresses and ICS phone numbers at any time. However, you must have access to the e-mail address and ICS number already to make these changes.

NTTGame Support Team


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Feb
4
Knight Online Account Transfer Has Ending!
Posted by NTT Support on 04-02-2019 / 13:06

Greetings everyone,

Here at NTTGame, we believe that within Knight Online, every user needs to create and improve their own account and characters to have a more enjoyable gaming experience. Since the first day we obtained the rights to Knight online, we announced that we do not approve the sales of accounts between Knight Online players or account sharing, and that we will not provide assistance to issues that arise due to account sharing or sale of accounts. 

Although we have notified our players that the inconvenience due to the aforementioned situations is unacceptable, we have made the decision to be stricter within our Support Team because of the issues mentioned.

As of February 1st, 2019, the accounts affected by issues pertaining illegal sale or account sharing will be removed indefinitely from our services if our support team determines that a sale of the account has occurred. In addition, all accounts from users involved in the sale (selling and buying accounts) will also be blocked from our services.

Additionally, we stand with the decision that “NTTGame Support privileges cannot be used” by the users who conduct account sharing activities. However, we would like to state that the sanctions made from account sharing and account selling will be different.

NTTGame Support Team


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Feb
4
Knight Online'da Hesap Satışına Son!
Posted by NTT Support on 04-02-2019 / 13:03

Herkese Merhaba,

NTT Game olarak Knight Online'da her kullanıcının kendi hesabını oluşturmasını ve daha eğlenceli bir oyun deneyimi yaşayabilmesi adına oluşturdukları karakterlerini kendilerinin geliştirmesi gerektiğine inanıyoruz. Knight Online'ın yayın haklarını aldığımız ilk günden bu yana Knight Online oyuncuları arasında gerçekleşen hesap satışlarını ve hesapların kullanıcılar arasında paylaşılmasını onaylamadığımızı, satış ve paylaşım sonucunda meydana gelen sorunlarda kullanıcılara destek sağlanmayacağını sürekli olarak sizlere duyurduk. Fakat buna rağmen bu tür durumlardan kaynaklı mağduriyet yaşayan kullanıcılarımız destek ekibimiz üzerinden yardım taleplerini bizlere iletiyorlar. 

Bahsi geçen durumların ne kadar sakıncalı olduğunu oyuncularımıza belirtmemize rağmen, aynı sorunların yaşanmaya devam etmesi sebebi ile Destek Ekibi olarak daha caydırıcı olması adına bir karar aldık. 1 Şubat 2019 tarihinden itibaren destek ekibi olarak hesap satışı gerçekleştiğini tespit ettiğimiz durumlarda bahsi geçen hesap süresiz olarak uzaklaştırılacaktır. Buna ek olarak satışa karışan kullanıcıların (hesabı satan ve satın alan) tüm hesapları da erişime kapatılacaktır.

Şu an için hesap paylaşımı yapan oyuncular için kararlaştırdığımız "NTT Game Destek ayrıcalıklarından faydalanamama" kararını sürdürüyoruz. Fakat ilerleyen dönemde hesap paylaşımı durumları için de farklı kararlar alınabilir.

NTT Game Destek Ekibi


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Jul
24
Announcement for IOS OTP Users - Update
Posted by NTT Support on 24-07-2018 / 11:46

Hail Knights!

We have made some updates that regarding users who prefer to use our free account protection service, OTP on their IOS devices. These users need to update their AnyOTP apps on their IOS devices through below link manually.

Click here to download the latest AnyOTP version.

You don’t need to uninstall the existing files of AnyOTP to update the app. Please click above link, download the patch and install it over the existing files. In this way, you won’t need to identify your OTP ID and Auth Code information on AnyOTP device.

Players need to update their AnyOTP apps until August 16, 2018. After this date old version of AnyOTP apps will not work if AnyOTP is not updated.

After August 16, you can use AnyOTP app on your IOS device by updating your app.

NTT Game Support Team


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