ICS Phone Number Update Support - 2022
Posted by NTT Support on 20-06-2022 / 13:33

Hail Knights!

We know we have many users who don't access to phone numbers which are registered on ICS-OTP service. For these cases, we were providing phone number update support through Customer Support service, but it has been ended on February 15, 2019.

As NTT Game, we have considered users' demands and decided to re-activate phone number update between June 20 and September 30, 2022. Users who have a problem with accessing to ICS phone number may send a ticket to ICS/OTP category under NTT Game Customer Support Service for phone number update.

Application Start Date: 20.06.2022 - 14:00 TR Time
Application End Date: 30.09.2022 - 23:59 TR Time

Information About Phone Number Update Service
*All users who can't reach registered phone number on ICS service can make appeal for phone number update.

*Users need to appeal through sending ticket to ICS/OTP category under NTT Game Customer Support Service.

*Customer Support team will request account ownership information (account registration date, birthday, payment history etc.) from users through tickets. Users who can't share account ownership information won't get support for phone number update.

*Users need to have access to e-mail addresses which are registered on accounts. Customer Support team send a code to e-mail address and request this code in your ticket. Users who can't share this code won't get support for number update.

*We won't provide help to users who don't know the registered phone number. If you don't remember the number, you may see censored version of the phone through connecting ICS website.

*After September 30 - 23:59 TR Time, applications will be denied directly.

Knight Online Team

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