Latest Updates
Jun
20
ICS Phone Number Update Support - 2022
Posted by NTT Support on 20-06-2022 / 13:33

Hail Knights!

We know we have many users who don't access to phone numbers which are registered on ICS-OTP service. For these cases, we were providing phone number update support through Customer Support service, but it has been ended on February 15, 2019.

As NTT Game, we have considered users' demands and decided to re-activate phone number update between June 20 and September 30, 2022. Users who have a problem with accessing to ICS phone number may send a ticket to ICS/OTP category under NTT Game Customer Support Service for phone number update.

Application Start Date: 20.06.2022 - 14:00 TR Time
Application End Date: 30.09.2022 - 23:59 TR Time

Information About Phone Number Update Service
*All users who can't reach registered phone number on ICS service can make appeal for phone number update.

*Users need to appeal through sending ticket to ICS/OTP category under NTT Game Customer Support Service.

*Customer Support team will request account ownership information (account registration date, birthday, payment history etc.) from users through tickets. Users who can't share account ownership information won't get support for phone number update.

*Users need to have access to e-mail addresses which are registered on accounts. Customer Support team send a code to e-mail address and request this code in your ticket. Users who can't share this code won't get support for number update.

*We won't provide help to users who don't know the registered phone number. If you don't remember the number, you may see censored version of the phone through connecting ICS website.

*After September 30 - 23:59 TR Time, applications will be denied directly.

Knight Online Team


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May
12
About Limitation for Ziraat Bank Credit Card
Posted by NTT Support on 12-05-2021 / 14:13

Hello Everyone,

We have an announcement for users who purchase Npoints through Paybyme Credit Card option with their Ziraat Bank credit cards.

Hence forward, Ziraat Bank card owners won't purchase Npoints that worth over 100 Turkish Lira for each payment. If you try to make payment over 100 Turkish Lira, you will see "System Error (Sistem Hatası)" on your screen and payment won't be completed.

If you want to purchase more Npoints that worth over 100 Turkish Lira, you can make your payments as will be above 100 Turkish Lira in pieces. (Please don't forget that there is another limitation for payment attempt daily/weekly/monthly)

Thank you for understanding.

Sincerely,


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Aug
21
NTTNow is Now Replaced with the ICS/OTP System
Posted by NTT Support on 21-08-2020 / 11:42

Hail Knights,

We've taken an important decision about NTTNow application which is used for accessing new servers Altar - Vega - Sirius. According to decision, NTTNow's necessity for new servers have been cancelled and ICS/OTP service activation has been obliged. Users who created an account after August 21, 2020 11:00 TR time need to activate ICS service to access new servers.

Also, all accounts which already activated NTTNow application must activate ICS/OTP service to access new servers within 30 days (spesific time will be shared soon). At the end of the 30 days period, if ICS service hasn't been activated on account yet, new servers will be restricted until activating ICS service on account.

You can find more details about ICS service in here.

P.S 1: Users who already activated ICS service on their accounts don't need to do for accessing new servers.
P.S 2: Users who already complete the NTTNow verification and experience problem with ICS service might communicate with Customer Support services until September 24, 2020.

Have Fun!


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Jun
9
Kredi Kartı ile Npoint Alımları Hakkında
Posted by NTT Support on 09-06-2020 / 12:44

Herkese Merhaba,

Oyuncularımızın Paybyme Kredi Kartı ile satın alımlarında ödeme işleminin tamamlanmasına rağmen Npoint'lerin hesaba geç ulaştığı görülmektedir. Bu gecikmeler 20 dakika kadar sürebilmektedir.

Lütfen bu süreçte kredi kartınız ile Npoint alımı yaptıktan sonra işlemi tekrarlamak yerine satın aldığınız Npoint'in hesabınıza aktarılmasını bekleyiniz.

Sorun çözümlendiğinde gerekli bilgilendirmeler yapılacaktır.

Herkese İyi Oyunlar!


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Nov
19
Paypal Payment - Problem Resolved
Posted by NTT Support on 19-11-2019 / 14:24

 

-Problem Resolved-

 

Hail Knights!


As NTT Game support team, we are aware of the problem which is related with one of the payment methods at portal, Paypal. Currently, users can't complete their Paypal payments due to some technical issues.

In this period, users may prefer to use our other payment methods for their Npoint buying. You can see the other methods in here.

We will update this thread after problem has fixed.

NTT Game Support Team


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